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Benefits Specialist in Roanoke, VA at CBIZ

Date Posted: 2/21/2018

Job Snapshot

Job Description

With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ has been honored to be recognized as one of the Best & Brightest Companies to Work for in the Nation for 2016. The Best and Brightest Companies to Work For® competition identifies and honors organizations that display a commitment to excellence in their human resource practices and employee enrichment based on categories such as communication, work-life balance, employee education, diversity, recognition, retention and more.  

CBIZ Employee Services Organization is the employee benefits consulting and HR technology administration division within CBIZ Benefits & Insurance Services, Inc. CBIZ provides a full suite of services to organizations seeking quality and cost-efficiency in their operations. Our most broad services focus on benefits, insurance, financial and accounting consulting. Ranked as one of the Top 10 U.S. Benefits Specialist since 2002 (Business Insurance Magazine) and one of America’s Best Employers (Forbes 2015), CBIZ ESO has approximately 1,000 professionals in nearly 40 offices throughout the United States. These professionals serve client organizations in an array of industries by combining their local expertise and presence with the strength and support of national resources.

The Benefit Specialist is responsible for providing timely responses to client incoming email and calls, reviewing & processing claims in accordance with IRS guidelines, and various other tasks. Interested applicants must possess strong organizational and time management skills and strong customer service skills. Applicants must have a strong initiative and be open to a flexible work schedule. The successful applicant will have one plus years of relevant customer service experience.  Benefits and or other related industry experience is a plus. 

Essential Functions and Primary Duties:

  • Experience in a fast paced production orientated work environment
  • Demonstrated focus on customer service
  • Ability to provide a positive customer experience
  • Ability to analyze and resolve customer disputes
  • Proven experience with listening and eliciting information effectively
  • Ability to work cohesively within a team oriented environment
  • Strong PC skills including ability to troubleshoot common problems and the ability to navigate various computer applications (including but not limited to MS Office)
  • Input data into software within required deadlines accurately
  • Record necessary changes/updates as appropriate
  • Ensure all internal controls and procedures are followed for accuracy
  • Assist Specialist with customer service needs according to commitments and standards set -forth by the department
  • Work to understand new department processes, procedures and/or programs
  • Effectively operate all department equipment
  • Assist internal and external clients with requests and problems in a timely manner
  • Additional responsibilities as assigned

Minimum Qualifications Required:

  • High School Diploma or GED required; Bachelor’s degree preferred
  • Acute detail and accuracy skills
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • Excellent customer relation skills
  • Proficient use of applicable technology
  • Ability to work in a team environment as well as independently
  • Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks

REASONABLE ACCOMMODATION

If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to accom@cbiz.com.


EQUAL OPPORTUNITY EMPLOYER


CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.


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